Refund Policy – Azure is Blue
At Azure is Blue, we take pride in our commitment to sustainable practices, transparency, and ethical business operations. Your satisfaction is our priority, and we understand that sometimes, returns and exchanges are necessary. This policy is designed to reflect our values of fairness, eco-friendliness, and thoughtful sourcing while providing clear guidelines for your convenience.
GENERAL TERMS:
Please review this policy carefully. By making a purchase from Azure is Blue (www.azureisblue.com), you acknowledge and agree to the terms and conditions outlined herein:
a) This policy applies exclusively to purchases made through our official website with valid proof of purchase, including your Order Number and Order Confirmation Email.
b) Return or exchange requests should be submitted within the designated timeframe for smooth processing. Requests outside this window may not be approved, but we encourage you to reach out to our Customer Care for further assistance.
c) Initiate your request by submitting it through HERE.
SECTION 1: Returns/Exchanges – Change Of Mind
Not applicable for Azure is Blue Diapers
If an item doesn’t meet your expectations or you’ve had a change of mind, we’re here to help you find the right product. Our exchange process is straightforward:
a) Contact us through HERE within 30 days from the date of purchase to initiate an exchange.
b) The product must be returned in its original, unopened condition, including all packaging and tags. Upon receipt and inspection of the returned item, we’ll arrange a replacement of equal value (Refer to Section 4(b): Fees and Return Mode).
Please note: Azure is Blue reserves the right to decline requests that do not adhere to these guidelines.
SECTION 2: Returns – Diapers
Our commitment to quality is central to everything we do. If you identify any unforeseen defects in our products, we’re here to address it:
a) Contact us through HERE within 30 days of purchase to initiate the return/exchange process.
b) If your request is validated, we’ll arrange pickup for the defective product(s) at no cost. Please be available at the scheduled time and location.
c) Should a pickup be unfeasible, the responsibility of arranging delivery will fall on you.
d) Once the returned item is received and inspected, we’ll either issue a replacement or refund via Azure is Blue Store Credit (Refer to Section 4(a): Fees and Return Mode).
SECTION 3: Physical Defects/Damaged Products
If you receive a product that arrives damaged, please contact our Customer Care team within 72 hours of delivery. To ensure a smooth resolution:
a) Report any issues within 72 hours, as claims made after this period cannot be processed by our Warehouse team.
b) Provide all necessary documentation when submitting your report HERE to facilitate prompt assistance.
SECTION 4: Fees and Return Mode
a) Faulty Items/Physical Damage:
i. All costs associated with the return will be borne by Azure is Blue.
ii. Refund Options:
iii. Azure Is Blue will arrange for the collection of the defective product(s). Please make sure you are available at the scheduled time for the pickup. If the defective product(s) are not returned during the scheduled collection time and location, the customer will be responsible for arranging and covering the cost of returning the defective product(s) themselves.
b) Change of Mind (Excludes Diapers):
i. You will be responsible for all return-related costs.
ii. We charge a transaction fee of RM10 per return case, along with any applicable payment gateway fees. If shipping is needed for the exchange, an RM10 fee applies for small parcels, and RM15 per carton (additional boxes are subject to a flat RM10 fee). These fees are non-negotiable.
Our mission is to provide you with exceptional service while staying true to our principles of sustainability, ethical practices, and transparency. Should you have any questions or need further assistance, please reach out to our friendly customer care team at hello@azureisblue.com.
Thank you for choosing Azure is Blue. Your trust in our products and services is our greatest reward, and we remain committed to ensuring your satisfaction.
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@ 2010 – 2020
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@ 2010 – 2020
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